THE ROLE OF BELONGINGNESS FOR CABIN CREW: BETWEEN WORK PASSION AND JOB SATISFACTION

Efforts to increase the job satisfaction of cabin crews must be a priority because their determines services they provide passengers throughout flight. Factors that determine crew include work passion and role belongingness. This study examined belongingness in effect on crews. The sample population was Jakarta area who worked for various airlines. 70 respondents. sampling technique used non-probability sampling, with convenience method. performed validity reliability tests; p plots normality tests, descriptive statistics, Preacher Hayes analysis. analysis method Simple Mediation Model, processed through SPSS Process 23.00. results show positively affects both satisfaction, satisfaction. Job is affected by mediating variable In conclusion, has been proven mediate Jakarta.